Return And Replacement

To ensure customer satisfaction, Shine and Care offers a flexible exchange and return policy under the following conditions:

• Exchange or return requests can be made within 7 days of receiving the order.
• Products must be unused and returned in their original condition with all packaging and accessories.
• Customized or used products cannot be returned.
• Customers are responsible for exchange shipping fees unless the issue is caused by the store.
• Refunds are processed within 3 to 14 business days depending on the payment method.
• If a damaged or incorrect item is received, customers should contact customer service within 48 hours.